Frequently Asked Questions

Are the products genuine?

Yes. Artline HK is the authorised distributor for Artline (Shachihata) in Hong Kong. All products are sourced directly and guaranteed genuine.

Do you have local Hong Kong stock?

Selected products are held in local stock. Availability varies by product and order timing. Contact us via WhatsApp to confirm before ordering.

How long does delivery take?

We process and ship orders as quickly as possible after confirmation. Actual delivery time depends on the product, stock, delivery area, and logistics. Contact us if you have a time-sensitive requirement.

Do you ship to all areas in Hong Kong?

Generally yes. Remote areas or special delivery requirements may affect timing. Check the checkout page for current delivery options.

Can I collect in person?

If self-collection is available, it will be confirmed during enquiry. Contact us via WhatsApp to check.

What payment methods are accepted?

Payment options are displayed at checkout and include common HK payment methods.

I'm not sure which product to buy. Can I ask first?

Yes. Contact us before purchasing and we'll give you a direct, practical recommendation based on your use case.

Can I place an order via WhatsApp?

WhatsApp is best for enquiries and bulk purchasing. For standard retail orders, we recommend ordering through the website.

Do you offer bulk or corporate pricing?

Yes. Schools, offices, institutions, and retailers can enquire about bulk orders. Provide the product model, quantity, and use case and we'll follow up.

What should I do if there's a problem with my order?

Contact us promptly with your order number, description of the issue, and photos where relevant. We'll follow up based on the actual situation.

Can I return or exchange products?

Return and exchange arrangements depend on product condition and reason. If a product arrives damaged, incorrectly sent, or with a quality issue, contact us promptly. See our store policy page for full details.

Are the products suitable for schools and offices?

Many Artline products are widely used in schools, offices, and warehouses. Contact us to confirm the right model for your specific use case.